1. Introduction

This Privacy Policy governs the manner in which London & M25 Couriers ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you" or "your") of our website, mobile application, or other digital platforms ("Services").

2. Information We Collect

2.1. Personal Identification Information: We may collect personal identification information from you in various ways, including but not limited to, when you use our Services, register on our platform, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include your name, email address, phone number, and other relevant details.

2.2. Non-personal Identification Information: We may collect non-personal identification information about you whenever you interact with our Services. Non-personal identification information may include the browser name, type of computer, and technical information about your means of connection to our Services.

3. How We Use Collected Information

3.1. To Improve Customer Service: Information you provide helps us respond to your customer service requests more efficiently.

3.2. To Personalise User Experience: We may use information in the aggregate to understand how our users as a group use the Services, enhancing the user experience.

3.3. To Process Transactions: We may use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

3.4. To Send Periodic Emails: We may use the email address to send you information and updates pertaining to your order. It may also be used to respond to inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

4. How We Protect Your Information

4.1. Data Security: We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Services.

5. Sharing Your Personal Information

5.1. Third Party Service Providers: We may share your information with third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.

6. Your Rights Regarding Personal Information

6.1. Access and Correction: You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

6.2. Opt-out: You may opt-out of our email communications by following the unsubscribe instructions included in each email.

7. Changes to This Privacy Policy

7.1. Updates: London & M25 Couriers has the discretion to update this Privacy Policy at any time. When we do, we will post a notification on the main page of our Services and revise the updated date at the bottom of this page.

8. Contacting Us

8.1. Questions: If you have any questions about this Privacy Policy, the practices of our Services, or your dealings with us, please contact us at 07366 240 529.

9. Acceptance of These Terms

9.1. Agreement: By using our Services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Services. Your continued use of the Services following the posting of changes to this policy will be deemed your acceptance of those changes.


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