1. Introduction

These terms and conditions ("Terms") form a legally binding agreement between you and London & M25 Couriers ("we," "us," or "our"). By utilising our courier services, you acknowledge and agree to adhere to these Terms.

2. Service Agreement

2.1. Scope of Services: London & M25 Couriers specialises in providing time-sensitive courier services tailored to meet the dynamic needs of businesses and individuals within London and its environs. Our commitment is to deliver packages promptly and reliably, Monday to Friday, 50 weeks a year.

2.2. Updates and Changes: We reserve the right to update or modify these Terms to reflect changes in our services, legal requirements, or for other reasons. Users are responsible for reviewing the Terms regularly to stay informed of any adjustments.

3. Booking and Deliveries

3.1. Booking Procedures: To ensure a streamlined experience, users can make bookings through our user-friendly channels during our operating hours. Our aim is to simplify the process, making it convenient for you to schedule deliveries.

3.2. Delivery Timeframes: While we strive for a 99% delivery success rate, we want to highlight that specific delivery times are not guaranteed. The timing of deliveries is subject to the terms outlined during the booking process.

4. Payment and Invoicing

4.1. Payment Terms: To facilitate the smooth processing of your requests, payment is required at the time of booking. Failure to make timely payments may result in the withholding of our services.

4.2. Invoicing Accuracy: To ensure accurate invoicing, users are responsible for providing correct details. Should there be any discrepancies, it is essential to report them within seven days of receiving the invoice.

5. Cancellations and Refunds

5.1. Cancellation Policies: We understand that plans may change. Cancellations are accepted within a specified timeframe, and details regarding refund eligibility can be found during the booking process.

5.2. Refund Discretion: Refunds are not guaranteed and are subject to the discretion of London & M25 Couriers. Each case will be evaluated based on the circumstances surrounding the cancellation.

6. Liability and Insurance

6.1. Limitation of Liability: London & M25 Couriers is not liable for indirect, incidental, or consequential damages that may arise from the use of our services. Users accept this limitation of liability when engaging with our courier services.

6.2. Insurance Options: To offer additional peace of mind, we encourage users to consider insurance options for valuable items during transit. London & M25 Couriers provides insurance coverage for added protection.

7. Privacy and Data Security

7.1. Data Handling: We take your privacy seriously. User data is handled in strict accordance with our Privacy Policy, ensuring confidentiality and compliance with relevant data protection laws.

7.2. Security Measures: While we implement robust security measures to protect user data, we cannot be held liable for unauthorised access that may occur despite these precautions.

8. Compliance with Laws

Legal Compliance: Users agree to comply with all applicable laws and regulations when using our services. Any violation of legal requirements during the course of engagement is not tolerated.

9. Termination

Termination Rights: London & M25 Couriers reserves the right to terminate services for users found to be in violation of these Terms. Termination will be executed with fairness and adherence to applicable laws.

10. Governing Law

Jurisdiction: - These Terms are governed by the laws of the United Kingdom, and any disputes shall be resolved exclusively in the courts of the United Kingdom.

11. Contact Information

Customer Support: - For any enquiries or concerns related to these Terms, our customer support team is ready to assist you. Please contact us at 07366 240 529.

Thank you for choosing London & M25 Couriers. We value your trust and look forward to providing you with reliable and secure courier services.


London & M25 Couriers
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